Only been using the bike a couple weeks and realy loving it so far.
Only comments would be that the set up out of the box is difficult, the headset was loose and took a long time to put it together tightly. The disc brakes were not pre calibrated front and back were rubbing and no instructions on how to set them up.
There is not enough detail on how the settings work and how to change things, the battery came set at the wrong volatage when it should have been 48v but managed to get instructions from the facebook group.
All seems to be working fine now and time will tell if it continues

Very strong well built bike, comfy sit, ticks most boxes for it's price range. Please communicate delivery times better, I wouldn't mind waiting as long as I know when the delivery time is. Keeping people in the dark is very frustrating, just keep your customers informed.

Love my bike - very solid and well built - easy to assemble and work on.
The only issue with PVY is the customer service is poor - communication in regards to huge delays on the delivery of the bike was exceptionally stressful. Great product just need to polish up on support and don’t believe the delivery times when you go to order - you’d be best placed to contact them before hand to get a better idea on the delivery commitment. I ordered the turbo in June 2024 - I received it mid September 😞

Overall I'm very satisfied with the fatbike. The bike is powerful and steers easily.
The saddle and handlebars are very comfortable. I'm still waiting on the racks, but got a friendly message from custom support. The range on one charge however is not enough to last through the week. After 50km (mostly flat road, 250W, 25km/h) I had just one bar left, so I'm already charging. That is a bit disappointing. The manual does not seem sufficient. For example, it is not included how to unlock the bike as a speed pedelec. So I'm wondering what else I might be missing.

Fantastische fiets met een stevige aandrijving, precies de fiets voor mijn doelstellingen

Good looking bike that is really comfortable and powerful! I also ordered it with the free racks campaign, but I got answered by mail that they will be sent this week separately, so so far no issues with customer service.

Some things missing for me to give 5 stars:
*Hydraulic brakes
*easy to remove display (to prevent theft)
*ignition with key for locking/unlocking the bike
*a manual for the settings on the display, I don’t understand what the menu options are and it’s not covered in the manual
* integrated back light (now it’s manual and battery powered)

Overall I am really satisfied with the bike and the service!

The images show some of the mysterious menu options

Ik bestelde een fatbike inclusief de september promotie ( gratis voor en achter fietsrek ) , deze beloofde promotie was echter niet aanwezig in de verpakking
Contact telefoonnummer van de helpdesk blijf een ongekend nummer te zijn , e-mails worden ook niet verantwoord