Warranty Policy
1.1 If you are a consumer, you are entitled to 1-year (and 10-year for frame) limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. In Europe the warranty is valid within the Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg,Latvia,Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, U.K. And this warranty policy only applies to purchases directly made on our online store “pvybike.com”. Please consult your dealer or retailer about warranty policy if you buy products from them.
1.2 The 1-year limited warranty covers the electronic parts (if applicable) and non-wear and tear components: motor, controller, torque sensor, battery, etc. Frame is covered by limited warranty for 10 years.
As for battery, the warranty doesn’t cover damages from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage，improper storage ( under -20° or above +45°).
The warranty does not cover: any consumables, any non-original or unauthorized components and parts, normal wear and tear of any covered components, any damage or defects to covered components resulting from failure to follow instructions in the owner’s manual, force majeure, accident, theft, vandalism, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, operator error, water damage, extreme riding, stunt riding, or improper/unauthorized maintenance and services.
Wear and tear components are not covered by the 1 years of warranty, we will still offer support if needed on these components with some reasonable fee charge.
1.2.1 This limited warranty does not cover:
(a), Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
(b), Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
(c), Labor charges for part replacement or changeover;
(d), Scratches, dents, and cosmetic damage not caused by PVY;
Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
(e), Gifts given in packages are not covered by warranty.(Including but not limited to: rear rack, mudguard, mobile phone holder)
1.2.2 Parts not typically covered include but are not limited to:
Brake pads; Pedals; spokes; tires/tubes; chains; chain rings; cassettes; crank-set;
2. Process2.1 To initiate the warranty process, you must contact and inform the customer service of PVY. We may request you to show the proof of purchase and the most detailed description possible about the issue and photo and/or video materials if possible. Please note that before the issue is completely resolved, you should stop using the product(s) for your safety.
2.2 Customer service of PVY will work with you on the problem with your product(s) to identify potential resolutions. Depending on your situation, possible remedies may be: we guide you to perform simple fixes by yourself; we allow you to use a professional bicycle workshop of your choice and reimburse the repair costs incurred; or we transport the product(s) back to PVY for handling. We will instruct you regarding the procedure. The defective component will be replaced with another original component or with another equivalent component. If necessary, you or the professional bicycle workshop of your choice will be provided with the replacement component.
2.3 Please note that you should always contact PVY for warranty claim and get a prior notification and authorization from us before taking further action. Unauthorized repairs hinder our ability to review the defect and decide whether it falls under the warranty. The warranty may be void if you or third-party attempt to repair the product(s) without a prior notification and authorization from PVY.
LIKE ANY PHYSICAL ACTIVITY, RIDING A BICYCLE MAY CAUSE MINOR OR MAJOR INJURIES OR DISCOMFORT AND MAY WORSEN OR COMPLICATE UNDERLYING MEDICAL CONDITIONS OR DISEASES. BY CHOOSING TO RIDE A PVY BICYCLE, CLIENT ASSUMES ALL RESPONSIBILITIES AND RISKS FOR ALL SUCH INJURIES OR OTHER MEDICAL CONDITIONS.
4.Battery Maintenance Tips:
1. Charge the battery once every three months if it's not in use for a long time.
2. Remember to turn off the power after each ride.
3. When the battery is out of power, pay attention to charging it in time. Improper use may cause damage to the battery, which may result in the inability to provide after-sales service.
PVY E-BIKE offline aftermarket repair centre:
Ireland Offline Shop
Rochestown, Drinagh, Co. Wexford,Ireland
Eircode: Y35 Y20F
Contact : Thomas Kelly
Phone: 00353-894600003
Italy Offline Shop
VIA GIOVANNI CAMERANA 3E, 10128, TORINO, ITALIA
Phone: +39 351 3688880
Ability to provide telephone support services as well as video support services